The Whole Bowl
Pickup Today Meal Prep
Terms & Conditions

Our Ordering Policy

Thanks for choosing The Whole Bowl. Here's what to know before you place an order, from cutoffs to delivery to how we handle issues.

Ordering Process

  • Orders are placed online through our meal prep site.
  • All orders must be placed by Monday or Friday at midnight for the next prep run — there's a live countdown on the ordering site so you know exactly how much time you have.
  • Orders are subject to availability. If a meal sells out, we'll do our best to offer a suitable alternative.

Meal Selection & Customization

  • We offer meals for a range of dietary preferences, including vegan, vegetarian, gluten-free, and low-carb options.
  • You can customize meals to fit your dietary needs. Some customizations may come with an additional charge.

Payment & Pricing

  • Payment is due at the time of ordering for your order to be confirmed.
  • We accept credit, debit, and cash.

Delivery & Pickup

We offer both delivery and pickup. Pickup is available at our Surrey storefront during store hours. Delivery runs every Sunday and Wednesday, matching the Monday and Friday order cutoffs above. Delivery is a flat fee based on your city, charged at checkout based on your postal code.

CityDelivery Fee
Surrey$10
Langley$10
Delta$10
White Rock$10
New Westminster$10–$15
Burnaby$15
Coquitlam$15
Port Coquitlam$15
Port Moody$15
Pitt Meadows$15
Maple Ridge$15
Richmond$15
Vancouver$15–$20
Abbotsford$20

Fees vary by exact address within larger cities — your precise rate is calculated at checkout by postal code. North Vancouver and West Vancouver are outside our delivery area.

Quality & Satisfaction

  • We hold every meal to the highest standard of quality and freshness.
  • If something's off with your order, let us know within 24 hours of receiving it and we'll do our best to make it right.